Terms & Conditions

Terms & Conditions

Website Terms of Use

This website is owned and operated by PLUSHONA trading as “PLUSHONA” (or “we” or “us” or “our”). By entering, accessing or using our website in any way, you agree to comply with the following Website terms and conditions of use, Privacy Policy, and our Returns Policy (collectively our “Website Conditions”), as well as any other laws or regulations which apply to this website. In addition, when you make an enquiry or order any products or services through this website, you will do so subject to the terms and conditions on this page, as set out in our online customer terms & conditions, subject to all our other website conditions and such further terms and conditions as may be notified to you. By using this website, you acknowledge that you have read and understood all of the website conditions and agree to be bound by them. However, if you do not or cannot accept our website conditions in totality and without modification, you must stop using our website immediately.
We may revise and update our website conditions at any time and your continued usage of this website means you accept those changes. While PLUSHONA aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologize. Please refer back to these website terms & conditions of use from time to time so that you are aware of the revised and current terms and conditions.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices, unless indicated otherwise are in Indian Rupees.
By indicating user’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
In a credit card transaction, you must use your own credit card. PLUSHONA will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Shipping & Delivery

We have three main Shipping Options:
• Free Standard Shipping – Standard Shipping option has been provided for Free (for all purchases over ₹1099 in cart value) for all our customers. Standard Shipping has an approximate turnaround time of 4-7 working days.
• All India Express Shipping – All India Express Shipping option is flat rate paid shipping option charged at ₹100 that a customer may choose for in-case they need an early delivery. All India Express Shipping has an approximate turnaround time of 2-4 working days.
• Cash On Delivery – Cash On Delivery option is flat rate paid shipping option charged at ₹100 that a customer may choose for in-case they need a Cash On Delivery option for payments. Cash On Delivery shipping option has an approximate turnaround time of 4-7 working days
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with PLUSHONA. The shipment /delivery time is an approximate time mentioned by the vendor against each product. PLUSHONA shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, natural calamities or any cause that is beyond the control of PLUSHONA.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. PLUSHONA reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), PLUSHONA has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.

Returns & Exchanges

PLUSHONA acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else PLUSHONA will not be liable to accept the merchandise. In such cases, the customer will have to write in to care@plushona.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. PLUSHONA will only bear the expenses of the transaction after the repair of the merchandise.


After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit coupon to be sent to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit coupon.

Intellectual Property & Trademarks

PLUSHONA is the owner and/or authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to PLUSHONA in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of PLUSHONA’s intellectual property is prohibited without the prior written permission of PLUSHONA, King Koti, Hyderabad, India-500001. Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.


This website and its contents are the property of PLUSHONA and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.